Privacy policy
Effective date: November 20, 2026
This Privacy Policy explains what information Sous Personal Chefs, Co ("Sous," "we," "us") collects, how we use it, who we share it with, and the choices you have. It applies to our website, our web app, our iOS app, and any other way you interact with us. It covers customers who book chefs and chefs who offer services on Sous.
By using Sous, you agree to this Privacy Policy and our Terms of Service. Questions? Email help@sous.so.
1. Information We Collect
Information you give us
Account and contact details: name, email address, phone number, and password.
Service details: your service address, arrival and access instructions (such as gate codes, buzzer codes, or doorman notes), scheduling preferences, and booking history.
Food preferences: dietary preferences, food allergies, dislikes, household size, and notes you write about what you want your chef to cook.
Payment information: handled by our payment processor, Stripe. We see limited details, such as the card type and last four digits. We do not store your full card number.
Messages and reviews: messages with your chef or our team, reviews, ratings, and feedback.
Chef information: if you apply or work as a chef, we also collect your profile, menus, photos, work history, and the information needed for a background check. Payout and tax details are collected and stored by Stripe.
Information we collect automatically
Device and usage data: IP address, browser type, device type, operating system, pages you visit, and actions you take on our website and apps.
Cookies and pixels: our website uses cookies and similar tools, including the Meta Pixel, to keep the site working, measure visits, and measure and improve our ads. See Section 5.
Information from other sources
Background check provider: results of chef background checks, collected only with the chef's authorization.
Stripe: payment status, refunds, and disputes.
Advertising partners: limited data from Meta about how our ads perform.
2. How We Use Information
We use your information to:
Create and manage your account.
Match you with chefs, schedule services, and help chefs prepare your meals and access your home.
Process payments, refunds, chef payouts, and receipts.
Send booking updates, receipts, and service messages by email and text.
Provide customer support and resolve disputes.
Vet chefs, including background checks.
Create a summary of your food preferences, including allergy flags, so your chef has clear instructions. We may use an AI service provider to help write this summary from the notes you give us.
Send marketing emails and texts about Sous, which you can opt out of at any time.
Measure and improve our ads, website, and apps.
Prevent fraud, enforce our Terms, and comply with the law.
3. Food Preferences and Allergy Information
Some food preference information, such as allergies or medically related diets, can relate to your health. We treat it with extra care:
We use it only to deliver your service and keep you safe.
We share it only with your chef and with service providers that help us run Sous.
We do not share it with Meta or any other advertising partner, and we do not use it for advertising.
We do not sell it.
You can view, change, or delete it at any time in your account or by emailing help@sous.so.
4. How We Share Information
We do not sell your personal information for money.
With your chef. When you book, your chef receives the information needed to do the job: your name, phone number, service address, access instructions, food preferences, and booking details. When a chef works with you, you receive their name, profile, and contact details for the booking.
With service providers. We use trusted companies to run Sous. They may only use your information to provide services to us.
Stripe: payment processing, refunds, and chef payouts.
Supabase: database, hosting, and account login for our apps.
HubSpot: customer records, email, and support.
Sakari: text messages.
Squarespace: our website.
AI service provider: writing food preference summaries.
Background check provider: chef screening.
With advertising partners. Our website uses the Meta Pixel. It sends Meta information such as the pages you visit, actions you take (for example, starting a booking), your IP address, and browser details. Meta uses this to measure our ads and may use it to show you Sous ads. Under some state laws, this may count as "sharing" for targeted advertising. See Section 5 for how to opt out.
For legal reasons. We may share information to comply with the law or a legal request, to enforce our Terms, or to protect the safety and rights of our users, chefs, Sous, or others.
In a business transfer. If Sous is involved in a merger, acquisition, or sale of assets, your information may transfer as part of that deal. This Privacy Policy will continue to apply to it.
With your consent. We may share information for other purposes when you tell us we can.
5. Cookies, Pixels, and Your Ad Choices
We use cookies and pixels to keep our website working, understand how people use it, and measure our advertising.
To limit this:
Use the cookie settings on our website, if shown, or your browser settings to block or delete cookies.
Adjust your ad settings in your Facebook or Instagram account to limit ads based on activity from other websites.
Email help@sous.so to ask us to opt you out of sharing for targeted advertising.
Blocking cookies may affect how parts of our website work.
6. Text Messages (SMS)
If you provide your mobile number and opt in, we may send you texts about your account and services, such as booking updates, arrival coordination, order status, and payment and receipt notices. If you opt in to marketing texts, we may also send offers and updates. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out (you may receive one final confirmation message). Reply HELP for help, or email help@sous.so.
We share your mobile number and messaging data only with providers that help us deliver texts, such as our SMS platform and carriers. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
7. Emails
We send emails about your bookings, receipts, and account. We may also send marketing emails. You can unsubscribe from marketing emails at any time using the link in each email. You will still receive emails about your bookings and account.
8. How Long We Keep Information
We keep personal information for as long as your account is active and as long as needed to provide our services. After that, we keep some information as needed to:
Meet tax, accounting, and legal requirements (for example, payment records).
Resolve disputes and enforce our agreements.
Prevent fraud and keep our platform safe.
When we no longer need information, we delete it or remove details that identify you.
9. Security
We use reasonable safeguards to protect your information, including encryption in transit and limits on who can access your data. Payments are handled by Stripe and your full card number never reaches our systems. No system is perfectly secure, so we cannot guarantee absolute security. If a breach affects your information, we will notify you as required by law.
Please keep your password private, and share access instructions for your home only through the Sous app.
10. Your Choices and Rights
You can:
Access and update your account details and food preferences in your account settings.
Request a copy of the personal information we hold about you.
Correct information that is wrong.
Delete your account and personal information. We may keep some information as described in Section 8.
Opt out of marketing emails, marketing texts, and sharing for targeted advertising.
To make a request, email help@sous.so from the email address on your account. We may need to verify your identity. We aim to respond within 45 days. Depending on where you live, you may have additional rights under state law. We will not treat you differently for using your privacy rights.
11. Children
Sous is for people 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, email help@sous.so and we will delete it.
12. Where We Operate
Sous operates in the United States. Your information is stored and processed in the United States.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the new version here with a new effective date. If we make material changes, we will also notify you by email or in the app before they take effect.
14. Contact Us
Sous Personal Chefs, Co Email: help@sous.so